• August 2007 FEATURE ARTICLES •
Decision Support
The Mother of Invention
A physician-owned medical group builds its own clinical decision support tool and brings it to the open market (more)
By Charles Willey, M.D.
Voice Communications
Shift Report Redesign
A Midwest medical center uses server-based phone technology to streamline shift reporting. (more)
By E. Victor Brown, Senior Editor
Clinical Information Systems
Integrated ED: Case History
A Mississippi area medical center streamlines critical patient care through EDIS.
(more)
By Karen Hatfield, RN
Charge Capture
Going Mobile—From Square One
A bankrupted New York provider reorganizes and gets back on track with mobile charge-capture technology.
(more)
St. Vincent’s Catholic Medical Centers, New York.
Leading the Charge to Efficiency:
Case History
Dana-Farber Cancer Institute’s transition to electronic charge capture increases accuracy and enables online reconciliation.
(more)
By Stacy Rosenbloom
Call/Contact Centers
“To Reach a Representative,
Please Click the Icon”
A Blue’s call center Web-based VoIP solution empowers providers and saves time.
(more)
By David Boucher
Informed Consent
Weathering the Perfect Storm
An examination of procedures intended to
ensure consent is truly informed.(more)
By Margaret Reiter and Timothy Kelly
From the Editor
Hurry Up and Wait
(more)
By Mike McBride
Thought Leaders:
The Key to Improving the Patient Experience
(more)
By Sheila Schweitzer
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